Prepare a strategy of customer experience and use it to run a call center for a new service.
Based on the analysis of customer cycle and needs, together with the objectives of the new service, we designed a detailed strategy for customer experience effecting all points of customer contact with the service. The strategy was then developed into a capacity plan (number of employees) for sales and customer care; job descriptions; sales scripts and scripts for customer care. We realized the call center from design, through technology and capacity equipment, selection and training of personnel, to implementation of customer experience in the everyday running of the company.
To use the advanced search technology to design a portal for job searches and also to facilitate the recruitment process for companies.
Change the business model of a real estate agency in order to increase sales and revenue.
Individualized Care for the Elderly and Handicapped aims to develop human-centered innovation approach in the design of social services. Project is sponsored by the ESF Operational Program Employment.